At TCC Store, we stand behind the quality of our products and services. If you are not completely satisfied with your purchase, we offer a refund to ensure your satisfaction.

Refund eligibility
To be eligible for a refund, you must meet the following conditions:

You must submit a refund request within 30 days of your purchase.
The product must not have been used or altered in any way.
You must provide proof of purchase, such as a receipt or order number.

Refund Process
To request a refund, please

• If you have ordered the wrong size. Flavour or item, we will accept it back for an exchange only, we do not refund for change of mind.
• Please contact us on at info@tccstore.com.au if you wish to exchange an item.
• Buyer is responsible for all return postage costs.
• When returning an item, please package the item into suitable packaging and include a self-addressed, pre-paid satchel for the replacement item. Send the item to TCC Store, 561- 583 Polding Street, and Wetherill Park NSW 2164.

We will review your request and notify you of the status of your refund within 3-5 days. If your refund is approved, we will initiate a refund to your original method of payment. You should receive the refund within 3-5 business days, depending on your payment provider’s policies.

Non-refundable items

• If you change your mind, the item is not wanted or is the wrong size or flavour; we offer an exchange or a credit voucher.
• To obtain an exchange or credit the item must be in exactly the same condition as when sold with tags and packaging.
• We offer a full refund, exchange or credit on any item purchased that is faulty, damaged or is not as advertised.
• No refund, exchange or credit on any sale item.
• No returns accepted if you do not like the taste or flavour of any food or drink item.

Returns

• If you have ordered the wrong size. Flavour or item, we will accept it back for an exchange only, we do not refund for change of mind.
• Please contact us on at info@tccstore.com.au if you wish to exchange an item.
• Buyer is responsible for all return postage costs.
• When returning an item, please package the item into suitable packaging and include a self-addressed, pre-paid satchel for the replacement item. Send the item to TCC Store, 561- 583 Polding Street, and Wetherill Park NSW 2164.

Best Before Dates

• Best before dates are used as a guide and most of our products are fine to be sold and consumed past the best before date.
• If an item you purchase is past its best before date you will be advised before it’s shipped and offered various options.
• Best before dates on imported items are considerably less than other products.
• American best before dates show month first (e.g. 12/04 means 4th December)

Hot Weather

• There will be delays in shipping some products on days when the temperature is over 30 degrees.
• If you decide to order chocolate products in the summer months, we will pack them with heat protective foil, however we cannot guarantee that some heat damage may occur. You order these products at your own risk.
• Refunds or replacements will not be offered for heat damaged products.
• If you are not willing to accept this risk, please don’t order chocolate products in summer months.

Store Pick Up
You are welcome to collect your orders from our TCC Stores in 561- 583 Polding Street, Wetherill Park, and NSW. Select local pickup at the checkout. You will receive a txt message once your order is ready to collect. You can contact us on email info@tccstore.com.au

Out Of Stock
While we endeavour to keep the products listed up to date, occasionally we may run out of an item, or be waiting on stock to arrive from a supplier; if this happens we will contact you to offer the choice of an alternative item or a refund.

Payment Options

• PayPal
• After pay
• Bank Deposit (details are available in checkout)
• Pay On Pick Up in any of our stores
• Credit Card